Modernizing Insurance IT: Lessons from the Deployment of on2cloud and PAM360

The insurance industry is undergoing a significant shift. With increasing demands for digital services, tighter security requirements, and evolving compliance regulations, insurance providers are reevaluating their IT infrastructure and operational strategies. A growing number are turning to company like on2cloud and tools like PAM360 to manage this transition, using a mix of AI, automation, and strategic IT consultancy support.

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This article explores how these tools were implemented by insurance firms, what challenges they addressed, and what practical outcomes followed. The focus is on understanding how different technologies contribute to broader industry needs, particularly in areas like enterprise password management, cloud migration, and operational security.

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Industry Context: Why Change Was Necessary

Many insurance companies still rely on legacy systems that, while stable, are increasingly expensive and difficult to maintain. These systems typically struggle to meet modern performance expectations, integrate with newer platforms, or support remote and hybrid work environments.

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Common issues facing insurers include:

• Fragmented IT environments with siloed data

• Manual workflows prone to errors and delays

• Weak internal controls around credential and access management

• Increased pressure from cybersecurity regulations (e.g., GDPR, SOX, HIPAA)

• Limited automation and lack of AI-enabled capabilities

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Given these conditions, some firms sought assistance from IT consultants to assess risks, prioritize upgrades, and select tools suited to long-term goals. For many, this led to the adoption of on2cloud and PAM360 in combination.

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on2cloud: Facilitating Practical Cloud Transitions

on2cloud is a cloud migration platform used by organizations moving from legacy infrastructure to public or hybrid cloud environments. In insurance, on2cloud’s role was primarily technical: ensuring that workloads were migrated securely and without disrupting core services like claims processing or underwriting.

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Insurers used on2cloud to:

• Move applications and databases to AWS, Azure, or Google Cloud

• Preserve existing security and access policies during migration

• Minimize downtime for systems that require high availability

• Reduce infrastructure maintenance overhead

The benefit wasn’t just migration—it was the ability to gradually adopt a more modular and scalable architecture without rewriting entire systems from scratch.

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PAM360: Managing Access and Credentials at Scale

One of the more persistent risks in any organization is poor credential hygiene—weak, reused, or shared passwords, particularly among employees with administrative access. PAM360 was implemented as a centralized business password manager and privileged access management platform.

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In practical terms, PAM360 was used to:

• Store and manage credentials in a secure, encrypted vault

• Apply role-based access controls for staff and contractors

• Record sessions involving sensitive system access

• Rotate passwords automatically based on usage policies

• Provide reporting tools to meet audit requirements

Several firms also linked PAM360 to commonly used tools like Google Password Manager to ensure consistency for everyday users, while reserving PAM360’s advanced features for critical internal systems.

This approach helped improve compliance with industry regulations and internal security policies, while reducing reliance on manual tracking spreadsheets or outdated vaults.

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The Role of IT Consultancy

While tools like on2cloud and PAM360 played technical roles, the broader project planning and implementation relied heavily on IT consultancy services. External consultants were often brought in to:

• Perform infrastructure and security assessments

• Evaluate vendor options and licensing models

• Train internal IT teams on new systems

• Manage change across departments during rollout

These services helped bridge the gap between existing IT capabilities and the desired future state, ensuring that projects stayed aligned with both business and compliance needs.

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AI and Automation: Supporting Efficiency and Security

Both on2cloud and PAM360 include features that use AI and automation—though how these are used can vary depending on internal priorities.

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Examples of automation and AI applications include:

• Monitoring for unusual login behavior or access requests (AI-driven)

• Automatically revoking credentials for terminated users (automation)

• Scheduling system backups during low-traffic periods (automation)

• Suggesting credential security improvements based on past incidents (AI-assisted)

While not the primary focus of deployment, these features helped reduce the need for manual oversight and allowed IT staff to concentrate on more strategic tasks.

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Results Observed

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Outcomes varied by organization, but several common themes emerged from post-deployment reviews.

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1. More Consistent Password Management

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Firms that previously used a mix of spreadsheets, shared drives, and consumer-level password tools were able to transition to a centralized password manager for companies. This simplified both policy enforcement and employee onboarding.

2. Reduced Incidents of Privilege Misuse

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With PAM360 in place, organizations had clearer visibility into who accessed what, and when. Session recording and alerting tools were used to spot unusual activity, leading to quicker response times and fewer security incidents.

3. Greater Confidence in Compliance Audits

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Reporting features made it easier for IT departments to demonstrate compliance with internal and external regulations. This was especially helpful during audits, where password policies and access logs are often requested.

4. Operational Flexibility Post-Migration

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Cloud environments managed via on2cloud were easier to scale, patch, and update. This made it possible to deploy new services (e.g., mobile portals, AI-based risk tools) without waiting on infrastructure teams.

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Cautionary Notes and Considerations

No deployment is without challenges. Several organizations noted issues such as:

• Steep learning curves for PAM360’s advanced configurations

• The need for careful planning around cloud networking and permissions

• Integration gaps with older applications not designed for cloud or modern PAM tools

• Resistance to change among staff used to existing workflows

These were typically resolved through training, phased rollouts, or additional integrations, but they serve as reminders that tools alone are not enough—planning and change management are essential.

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Conclusion: An Incremental Approach to Modernization

The insurance industry is often considered conservative when it comes to adopting new technologies—and for good reason. The risks are high, both financially and reputationally. But the case studies involving on2cloud and PAM360 show that careful, incremental modernization is not only possible, but increasingly necessary.

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By focusing on clear problems—like outdated infrastructure and poor password practices—and choosing targeted solutions that integrate well with existing systems, insurers can improve their operational resilience and customer service capabilities.

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The key takeaway isn’t that any one tool will solve every problem, but that thoughtful planning, supported by IT consultancy, and enhanced by technologies like AI, automation, and modern password management, can move the industry forward securely and sustainably.

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